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Senior Advisor, Technical Account Manager

Kawasaki, Japan 掲載日 11/26/2019

Key Responsibilities:

  • Be the Japan TAM and providing consultative and preventative service to customer SC storage and ensure the storage is running at Optimum level.
  • Act as escalation point for team technical needs, best practices and customer handling guidance
  • Complete monthly technical and performance analysis for each assigned account and review each analysis with the client and account team
  • Proactive daily checks on the customers storage environment
  • Advise on operating and maintaining efficient Unity systems to help design and run an Optimized Storage Center environment
  • Proactively provide guidance on operational efficiencies to maximize ROI
  • Align Storage Center environment with customer requirements and business needs
  • Provide proactive analysis of support call history to identify trends and patterns
  • Proactively analyze capacity and performance metrics to help ensure continuous performance and operational efficiency of the Unity Storage.
  • Advise on solutions and best practices for meeting capacity and performance requirements
  • Proactively review log entries with the client and communicate findings to address potential issues
  • Provide best practice recommendations for system configuration and optimization

Desirable Requirements:

  • 4 years in Storage Industry.
  • >30% time spend on travel and customer visit.
  • Great presentation skill is preferable
  • Bachelor’s degree or a minimum of 8+ years’ experience with Enterprise environments
  • Experience in managing Storage environments
  • 4+ years enterprise experience with data center technologies such as Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking
  • Technical certifications (SNIA, MCSE, CCNA, Server+, etc.)
  • 4+ years troubleshooting complex technical issues
  • Language skills (English)
Job Family: Account-Management Graduates Product-Services Global-Services Job ID: R046178








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