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Manager, Technical Support

Tokyo, Japan 掲載日 07/31/2019

Position Scope:

  • Accountable for operational results in terms of performance standards/metrics, customer satisfaction and team members.
  • Manages the coordination, implementation, administration and execution of technical support programs, personnel, communications, projects, products, performance metrics/standards, as well as strategic policies and directives for assigned areas.  
  • Requires complete fundamental knowledge and awareness of goals and objectives.  
  • May participate in short and long term planning for assigned area.
  • Accountable for scheduling, work plans, technical direction, staffing, and performance management/development of employees in assigned areas.
  • Ensures that technical support programs are current with regard to upgrades, new product releases, trends, practices and cost.
  • Role does not require a high degree of on site customer contact.

Essential Requirements:

  • 4+ years of experience working in a technical role, preferably in a Services Organization or the equivalent related technical experience.
  • Managerial experience leading a team of engineers in a dynamic, changing environment
  • Demonstrated leadership and organizational skills with the ability to motivate and develop a team of professionals capable of achieving aggressive business goals and objectives.
  • Possess a strong people orientation with the ability to listen, work and resolve issues to achieve customer satisfaction.
  • Ability to lead, motivate and direct a workgroup.
  • Ability to work effectively with senior management.
  • Communication skills.
  • Cross-Functional skill.
  • Customer Service skills.
  • Leadership skills.
  • Organizational skills.

Desirable Requirements:

  • Excellent interpersonal and communication skills including verbal, written, negotiation, and platform communications.
  • An in-depth understanding of the basic principles behind technical support processes and procedures.
  • Education equivalent to a 4 year college or university education with an emphasis in computer science, business administration or a related field.

When you choose our company, you join a diverse world of innovative thought leaders. At our core is a commitment to workplace salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities diversity, the sustainability of our planet, and community corporate involvement. We offer highly competitive -all to create a compelling and rewarding work environment.

Job Family: Product-Services Services Job ID: R027048








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